Privacy Policy

Who we are

This policy covers the website touchedbytacha.co and the messages, calls and emails you exchange with Touched By Tacha LLC (“Touched by Tacha”, “we”, “us”). Questions go to Touched By Tacha LLC, 659 Auburn Ave NE, Suite 501, Atlanta, GA 30312. Email connect@touchedbytacha.co or call 404-540-4561.

What we collect

What you give us. Your name, email address, phone number and anything you write to us when you claim an offer, sign up for emails, use the chat, text, call, email or book an appointment.

Booking and intake. Appointments, deposits and intake forms (including health and skin history) are handled through our booking and payment provider, not through this website’s forms. Their privacy terms also apply when you book.

How you found us. When you first visit, your browser stores the page you landed on, the site that sent you (for example Google or Instagram) and any campaign tags in the link. This stays in your browser and is only sent to us if you fill in a form or chat, so we know which channels bring new clients.

Website analytics. We use Google Analytics to see how visitors use the site, such as which pages they view and whether they submit a form. It uses cookies and collects device and usage information. You can opt out with Google’s browser add-on at tools.google.com/dlpage/gaoptout.

Technical information. Our website host keeps standard server logs (such as IP address, browser type and pages requested) for security and reliability.

How we use it

• To answer your questions and help you book.
• To confirm and remind you about appointments and follow up on your care.
• To send offers, skincare tips and updates, only if you agreed to receive them.
• To ask for feedback or a review after a visit.
• To understand which marketing channels work, and to improve the website.
• To keep records we’re required to keep, and to protect our clients, our business and our website.

Text messages

If you give us your mobile number and agree to receive texts, we may send appointment confirmations and reminders, replies to your questions and, if you opted in, occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Full details are in our Text Messaging Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The only exception is the service providers that deliver our text messages on our behalf, who may not use it for anything else.

Who we share it with

We don’t sell your personal information, and we don’t share it for anyone else’s marketing. We share it only with service providers who help us run the business and must keep it confidential:

• Our client management and messaging platform, which stores contact details and sends our texts and emails.
• Our website host.
• Our booking and payment provider.
• Our financing partner, only if you apply for financing.

We may also disclose information if the law requires it, or to protect someone’s safety.

Health information

Please don’t send detailed medical information through the website chat, forms, text or email. Share your health history through your intake forms or at your consultation.

Photo & video consent

Before-and-after photography may be recommended to document treatment progress and assist in evaluating results.

Clinical documentation and marketing/content consent are treated separately.

Touched by Tacha will not use identifiable photos, videos, testimonials, or treatment footage for social media, the website, advertising, educational content, or other promotional purposes without the client’s separate consent.

Participation in marketing or content creation is completely optional and will not affect the quality of care, treatment recommendations, or ability to receive services.

Clients who agree to content usage will be provided with a separate photo/video authorization specifying how their image or content may be used.

Clients may also request that identifying features be concealed when appropriate.

Emails

Every marketing email includes an unsubscribe link. Appointment and account emails may still be sent after you unsubscribe from marketing.

How long we keep it, and how we protect it

We keep your information while you’re a client or prospective client and as long as needed for our records and legal obligations, then delete it. We use reasonable safeguards to protect it, but no website or messaging system is perfectly secure.

Your choices

You can ask to see, correct or delete the information we hold about you, or to stop all marketing, by emailing connect@touchedbytacha.co. Reply STOP to any text to stop texts.

Children

This website isn’t directed at children under 13, and we don’t knowingly collect their information online.

Changes to this policy

If we change how we handle your information, we’ll update this page and the date at the top.

Contact

Touched By Tacha LLC, 659 Auburn Ave NE, Suite 501, Atlanta, GA 30312. Email connect@touchedbytacha.co or call 404-540-4561.