Cancellation Policy

Cancellation & rescheduling

Touched by Tacha requires a minimum of 48 hours’ notice to cancel or reschedule an appointment.

Appointments canceled or rescheduled at least 48 hours in advance may be rescheduled without forfeiting the original deposit.

Cancellations or rescheduling requests made less than 48 hours before the scheduled appointment will result in the loss of the $100 deposit. A new deposit will be required to schedule another appointment.

Repeated rescheduling may require a new deposit at the discretion of the provider.

No-shows

Clients who do not arrive for their scheduled appointment and have not provided notice will be considered a no-show.

No-shows will forfeit the appointment deposit, and a new $100 deposit will be required before another appointment may be scheduled.

Repeated no-shows may result in the inability to book future appointments.

Late arrivals

A 15-minute grace period is provided for late arrivals.

Clients arriving more than 15 minutes after their scheduled appointment time may need to have their treatment shortened, modified, or rescheduled depending on the treatment and remaining appointment time.

Whether the appointment can still be accommodated is at the provider’s discretion.

If a late arrival requires the appointment to be rescheduled, the deposit may be forfeited and a new deposit may be required.